July 27, 2020

Encova Insurance launches transformative, digital-first personal lines products and technology

Encova Insurance continues to put their mission into action by providing innovative solutions for their independent agents and policyholders. Available today to the first group of agents in Indiana, Encova launched a new suite of personal lines products that will be delivered through state-of-the-art technology. With a digital-first approach, the agent and policyholder need for doing business seamlessly and efficiently online was at the forefront of the solution’s design.

“This initiative to reinvent our personal lines offering required effort from every area of the organization, and I am proud of our associates’ dedication to creating the best experience and products for our agents and policyholders,” Encova President and CEO TJ Obrokta Jr. said. 

With Encova’s new personal lines product offering, agents and policyholders will appreciate choice and flexibility through advanced customization options and a more robust coverage offering. Encova ChoicePak‚Ą†, a feature of Encova’s new customized coverage offering, provides policyholders with a menu of items that gives them the option to choose one or more coverages, which are discounted when packaged together.

Encova’s new personal lines technology consists of modern online portals for agency and policyholder interaction, which streamline the process from quoting to issuance and policy servicing. The digital capabilities include underwriting, claims management, billing, rating and policy administration. 

“Our enhanced personal lines services will be supported by an innovative agent portal that allows for a higher level of self-service and reporting capabilities, along with an easy online experience for policyholders to access their policy information and documents,” Encova Executive Vice President, Personal Lines Matt Wilcox said. “By investing in this paperless and time-saving experience for our customers, we are providing our agents with the technology they need to compete in the ever-changing insurance industry,” said Wilcox.

In May 2017, Encova launched their innovative approach to commercial lines under their new company at the time, Motorists Insurance. Today’s transformation of personal lines is a continuation of that effort to provide advanced technology and a cutting-edge product offering for their agents in all lines of business.

Over the next month, Encova will onboard all of their Indiana agents onto this new technology. In September, Encova will roll out this new product offering and online technology for agents and policyholders in West Virginia, followed by Ohio in October. Encova has plans to continuously expand this solution to the company’s full operating footprint by year-end 2021.