REMINDER: COMMERCIAL LINES CONVENIENCE FEE EFFECTIVE JAN. 1, 2021

As a reminder from last month’s issue of The Loop, we chose One Inc as our commercial lines digital payment vendor. This move consolidated all payments to one platform and enhanced our ability to provide a better solution for you and your policyholders. One Inc charges a 2.99% convenience fee for credit card payments, but this fee was waived through Jan. 1 to support our policyholders during COVID-19. Beginning Jan. 1, your policyholders who pay via credit card (either one-time or AutoPay) will be charged a 2.99% convenience fee.

Below are links to the information we have shared with you and policyholders about this transition, as well as helpful resources regarding the change.

• Email to policyholders: Our new digital payment vendor is coming soon
• June issue of The Loop: Digital payment transition to One Inc
• November issue of The Loop: Commercial lines convenience fee effective Jan. 1
• Email to policyholders: Fee for credit card payments effective Jan. 1
• Guidelines for agents handling credit card information on behalf of Encova Insurance
• Preview of commercial lines invoice insert and instructions to change payment method

If you or your policyholders have questions about this change, contact your agency manager.